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Never Miss a Call — or a Booking

Our 24/7 Live CSR Team handles your inbound calls like they’re in-house — with warmth, precision, and a focus on conversion. Whether it’s overflow, after-hours, or full front office support, we’ve got your phones covered.

Image by Mille Sanders

We’re Not Just an Answering Service — We’re Your Virtual CSR Department

Our Virtual CSR Team is built for HVAC, plumbing, and electrical companies that don’t want to miss leads — but also don’t want to manage a large in-house team.

✅ Trained live agents who answer like they’re in your office
✅ Custom call flows, booking instructions, and CRM notes
✅ Overflow, after-hours, weekend, or full-time support
✅ Optional AI voice backup when no one is available

Other Services Take Messages. Our Team Books Jobs.

Most answering services are glorified message takers. We operate as your front-line team — answering with professionalism, booking with confidence, and always representing your brand.

Sunshine Admin agents are trained in:

  • Home service call flows

  • Booking in systems like Housecall Pro, ServiceTitan, and Jobber

  • Membership & service plan sales

  • Customer care, not just message-taking

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Sunshine Admin vs. The Other Guys

Setup Is Simple — and We Handle Everything

Choose the Plan That Fits Your Call Volume & Workflow

Sun-Lite

Virtual CSR Support (24/7)

$62

/week

Includes:

  • Live Sunshine Agent Inbound Support

  • Appointment Setting

  • Live Chat Support

Let’s Talk

Rates:

  • Phone Calls: $1.97/minute

  • Live Chat: 3 minutes included**

  • $2/New Bookings by Agent*

  • MMS: $0.50/message

Sun-Route

Virtual CSR + Dispatch Support (24/7)

$124

/week

Includes everything in Sun-Lite, plus:

  • Technician Dispatching & Routing

  • Email, Text & Lead Management (Angi, Yelp, etc)

Let’s Talk

Rates:

  • Phone Calls: $2.27/minute

  • $4/New Bookings by Agent

  • $32/New Service Plan/Agreement Sold by Agent

Hotline Consultant

    Use Cases
 

  • After-hours and weekend coverage

  • Overflow during busy seasons

  • Vacation or leave coverage for in-house CSRs

  • Full front office replacement for growing companies

  • Startups who need support without hiring yet

Image by Alesia Kazantceva

Trusted by Top-Tier Home Service Businesses

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Want to Automate and Answer Calls?

Sunshine Admin offers more than inbound support. We can:

  • Automatically respond to web leads and missed calls

  • Trigger booking workflows

  • Follow up with estimate leads and past customers

Want the full picture? Explore Our Automation Services

Get Peace of Mind — and More Booked Jobs

Let’s talk about your current call coverage and see if our Virtual CSR Team can help you save time and close more calls.

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