Never Miss a Call — or a Booking
Our 24/7Virtual CSR Team handles your inbound calls like they’re in-house — with warmth, precision, and a focus on conversion. Whether you choose a shared team, a semi-dedicated CSR, or a fully dedicated CSR, we make sure every call is answered and every booking is handled just like you would.
We’re Not Just an Answering Service — We’re Your 24/7 Virtual CSR Department
Our Virtual CSR Team is built for HVAC, plumbing, and electrical companies that don’t want to miss leads — but also don’t want to manage a large in-house team.
Other Services Take Messages. Our Team Books Jobs.
Most answering services are glorified message takers. We operate as your front-line team — answering with professionalism, booking with confidence, and always representing your brand.
Whether you choose our shared Sun-Lite team, the semi-dedicated model, or a fully dedicated CSR, you get agents who are:
-
Trained in home service call flows
-
Booking in systems like Housecall Pro, ServiceTitan, and Jobber
-
Membership & service plan sales
-
Customer care, not just message-taking
Sunshine Admin vs. The Other Guys
Setup Is Simple — and We Handle Everything
Choose the Plan That Fits Your Call Volume & Workflow
Use Cases
-
After-hours and weekend coverage
-
Overflow during busy seasons
-
Vacation or leave coverage for in-house CSRs
-
Full front office replacement for growing companies
-
Startups who need support without hiring yet
-
Businesses that want one main CSR for consistency
Trusted by Top-Tier Home Service Businesses
Let’s talk about your current call coverage and see if our Virtual CSR Team — shared, semi-dedicated, or dedicated — is the right fit.
