ONE ROCKSTAR CSR AT A TIME
We Help You Build a High-Performing Office Team
You need a CSR or admin who can handle the phones, calm customers, book jobs, and rep your brand like a pro.
The problem? You don’t have time to recruit, train, coach, and manage that person.
That’s where we come in. Sunshine Admin is your all-in-one partner for:
✅ Recruiting the right person
✅ Coaching them to perform like a seasoned pro
✅ Supporting them with onboarding, systems, and structure
Choose the option that fits your business:
🟢 Hire a CSR from scratch — we’ll recruit & onboard them for you
🟢 Already have someone? We’ll coach them to be their best
Recruiting the Right Person Has Never Been Easier — or More Flexible
Whether you need someone locally or are open to hiring virtually, we’ll source, screen, and deliver a candidate who fits your company — and hits the ground running.
We recruit from anywhere in the world 🌎
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North America
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Latin America
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Philippines
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Eastern Europe
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Or local to your time zone and language needs
And yes — we’ll help you integrate them into your systems, processes, and culture.
What’s Included:
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✍️ Custom job ads + strategic job board placement
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✅ Multi-step vetting: assessments, video interviews, and final shortlist
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🧠 Guidance on global hiring compliance, payroll, and tools like Deel or Wise
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🖥️ Remote setup help — software, phones, CRMs, scheduling platforms
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📞 2-week onboarding + live coaching to ensure early success
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🔁 90-day free replacement if it’s not the right fit
Already Have a CSR or Admin? Let’s Help Them Shine.
You’ve found someone great — now let’s give them the training and coaching to be amazing.
Our personalized CSR Coaching Program is built for home service businesses that want their CSRs to:
✅ Sound natural and confident
✅ Follow call flows that convert
✅ Represent the brand with empathy & professionalism
✅ Book more jobs, upsell with ease, and stay long term
What’s Included:
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Weekly coaching calls
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Roleplaying, call reviews, and feedback
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Custom call scripts and flow development
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Software & systems integration (ServiceTitan, Housecall Pro, etc.)
Optional reporting & performance tracking
What Happens When Sunshine Joins Your Team?
How It Works (Both Paths)
From First Call to Fully Trained – Here’s What It Looks Like
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Option 1: Hire a CSR
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Kickoff call → Role requirements & goals
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Job ad created, posted, and screened
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Assessments + async & live interviews
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Shortlist delivered
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Onboarding: call flow, scripts, tech setup
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Sunshine Coach supports for 2 weeks
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Option 2: Coach Your CSR
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Discovery call → Understand their challenges
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Weekly 1:1 coaching sessions
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Real call reviews and live feedback
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Performance guidance + materials
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Optional: long-term support & tracking
Who This Is For
✅ You’re a home service business (HVAC, plumbing, electrical)
✅ You’re tired of doing all the hiring, training, or call coaching yourself
✅ You want someone who sounds great on the phone and books with confidence
✅ You’re open to remote or local talent — we’ll help you figure out what works
❌ You want someone to answer calls for you (check out our 24/7 answering service instead)
❌ You’re not ready to invest in improving your front office team
Whether you're starting from scratch or want to coach the person you already have, we’re here to help you create the support you need to grow.
