Answering & Front Office Services for Home Service Contractors
Sunshine Admin is the answering service for contractors who are tired of missed calls. We help HVAC, plumbing and electrical companies answer every call, book more jobs and run a calmer office, with five services you can use on their own or together.
Automations and AI
Sunshine Admin builds smart automations and assigns trained agents to run them, so leads never sit waiting.
✅ Lead response automation with live agent follow-up
✅ Estimate & membership drip sequences
✅ Proactive outbound calling to close jobs
✅ Aurora, our AI receptionist, with live agents behind her
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Aurora AI Receptionist
Our AI receptionist for small business owners in the trades answers every call, books the job and hands off to a live agent when a person is needed.
✅ Answers every call 24/7, or just after hours and overflow
✅ Books jobs on your calendar and logs each call in your CRM
✅ Backed by live Sunshine Admin agents for calls that need a person
24/7 Live CSR Team
A virtual receptionist service for HVAC, plumbing and electrical companies that want trained people on the phones without growing their office.
✅ Trained live agents who answer like they’re in your office
✅ Custom call flows, booking instructions, and CRM notes
✅ Overflow, after-hours, weekend, or full-time support
✅ Optional Aurora AI receptionist for after-hours and overflow calls
Outbound
Trained outbound agents who win back past customers and sell recurring maintenance plans.
✅ Reconnecting with past customers to schedule new appointments
✅ Selling annual maintenance agreements to ensure recurring revenue
✅ Utilizing proven sales scripts to overcome objections and close deals
Hiring and Coaching
You need a CSR or admin who can handle the phones, calm customers, book jobs, and rep your brand like a pro.
The problem? You don’t have time to recruit, train, coach, and manage that person.
That’s where we come in. Sunshine Admin is your all-in-one partner for:
✅ Recruiting the right person
✅ Coaching them to perform like a seasoned pro
✅ Supporting them with onboarding, systems, and structure
FAQ