Book more jobs. Miss fewer calls.

At some point, every growing home service company hits the same wall. The phones ring more than the office can handle, the owner is answering calls from a ladder, and the office manager is juggling dispatch, invoicing and payroll on top of every inbound call. The question becomes: do we hire a customer service representative (CSR), or use a virtual receptionist service? There's no single right answer. This guide compares both options on the things that matter: cost, coverage,