---
title: "Plumbing Answering Service, 24/7 Live CSRs | Sunshine Admin"
description: "24/7 plumbing answering service. Live CSRs triage leaks, clogs, water heaters and sewer backups, book jobs in your software and alert your on-call plumber."
url: "https://www.sunshineadmin.com/plumbing-answering-service"
---

# 24/7 Plumbing Answering Service That Books Jobs

Sunshine Admin’s live CSRs answer your plumbing company’s phones around the clock. They know which plumbing calls are emergencies, what to ask and how to book the right tech. Burst pipes at 2 a.m. go straight to your on-call plumber.

[Talk to a Call Specialist](https://meetings.hubspot.com/yvonne-villeneuve/sunshine-new-partner-strategy-call) [Call our live test line](https://www.sunshineadmin.com/virtual-csr-team#csr-tl)

## Plumbing calls, **handled like your own office**

Leaks, clogs, water heaters and sewer backups: our CSRs are trained in home service call flows and follow your booking rules and emergency criteria.

-   ✅ Emergencies routed to your on-call plumber
-   ✅ Jobs booked in Housecall Pro, ServiceTitan or Jobber
-   ✅ Notes added to your CRM and every call logged
-   ✅ Memberships and service plans offered on the call

![CSR answering a plumbing customer's call](https://www.sunshineadmin.com/_astro/11062b_0fb2d2bfcfac45b6b29514f9c82bbddd.wl5bGfFq_Z1oywNX.webp)

## Coverage that **fits your schedule**

Use us only after hours and on weekends, for overflow during busy seasons, or full-time.

-   ✅ **Shared 24/7 team (Sun-Lite)**, from $62/week plus per-minute usage
-   ✅ **Semi-dedicated or dedicated CSR**, quoted to your call volume
-   ✅ Custom call flows, booking instructions and CRM notes

[See all plans](https://www.sunshineadmin.com/virtual-csr-team)

![Remote CSR working from home](https://www.sunshineadmin.com/_astro/11062b_13c4f52478c94f088d9ca86fc949184a.CKxo1jtE_1Giwdr.webp)

## Add **Aurora** for nights and overflow

Aurora, our AI receptionist, can cover after hours and overflow. She books into ServiceTitan, Housecall Pro, Jobber and GoHighLevel, and a live agent takes over when a person is needed.

[Meet Aurora](https://www.sunshineadmin.com/aurora)

[Hear her live: +1 239-215-3368](tel:+12392153368)

![Aurora, the AI receptionist by Sunshine Admin](https://www.sunshineadmin.com/_astro/5df831_5107b772f7aa4a77a25275b048ff5f71.BqZLMLOG_ZhK5F3.webp)

## What our partners **say**

-   5 out of 5 stars

    > Sunshine has been part of our team for 3 years and we appreciate them greatly! They help with after hour calls and even pick up calls we miss during the day so a customer is never missed. They adapt well to our needs, our schedule and the way we operate. They are always delightful when speaking to customers and respond quickly to any changes we may need. Over all Sunshine is a 10 !!!!!!

    Hydro Office2

-   5 out of 5 stars

    > We've been using Sunshine Admin for our business and couldn't be happier. The team is always professional, courteous, and reliable. They handle our calls promptly and ensure messages are delivered accurately and efficiently. It’s a huge relief knowing our customers are in good hands, even after hours. Highly recommend!

    Melissa Kirsten


[Read all reviews](https://www.sunshineadmin.com/reviews)

FAQ

## Plumbing answering service **questions**

### Do you answer plumbing emergencies after hours?

Yes. Our live CSRs answer 24/7. You tell us what counts as an emergency and who is on call; urgent calls like a burst pipe at 2 a.m. go straight to your on-call plumber, and routine calls are booked.

### Can your CSRs book plumbing jobs in my software?

Yes. They book in Housecall Pro, ServiceTitan and Jobber, and add notes to your CRM. See [integrations](https://www.sunshineadmin.com/integrations).

### How much does a plumbing answering service cost?

Our shared 24/7 team (Sun-Lite) starts at $62/week plus per-minute usage. Semi-dedicated and dedicated CSRs are quoted to your call volume.

### Can I use you only after hours or for overflow?

Yes. You can use us only after hours and on weekends, for overflow during busy seasons, or full-time.

### Do you also answer for HVAC and electrical companies?

Yes. See our [HVAC & home service answering service](https://www.sunshineadmin.com/virtual-csr-team) and our [answering service for electricians](https://www.sunshineadmin.com/electrician-answering-service).

## Never miss a **plumbing call** again

Tell us how your phones work today and we’ll show you how a shared, semi-dedicated or dedicated CSR would handle them.

[Talk to a Call Specialist](https://meetings.hubspot.com/yvonne-villeneuve/sunshine-new-partner-strategy-call) [Request a Custom Quote](https://www.sunshineadmin.com/contact-us)

![Home service team with 24/7 answering service support](https://www.sunshineadmin.com/_astro/84770f_6e9d75c58693489d9ec1dd112707ba33_d_2618_1768_s_2.PH3FKme4_2vrDC2.webp)